Inbound Customer Service Agent
TITLE: Inbound Customer Service Agent
Job Type: Full Time
Location: 103-375 Pleasant Street, Dartmouth NS
At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!
Job Type: Full Time
Career Description/Summary: We are currently looking for bold and tenacious Customer Service agents. The Customer Service Agent assists members by providing high quality customer service using knowledge of products, systems and procedures, to meet or exceed the member’s expectations. The Customer Service Agent handles a wide variety of calls and identifies service problems and initiates appropriate action to resolve any concerns.
RATE: $11.00 PER HOUR
An additional $2.00 PER HOUR for (French – Bilingual)
HOURS OF OPERATION:
Monday – Friday 7:00 AM – 9:15 PM
Saturday 7:00 AM – 4:15 PM
Sunday 11:00 AM – 4:15 PM
Provides information regarding client program plans including information relating to account status, service issues (ex late/missed delivery), billing inquiries, temporary and permanent cancellations, payments and general information. Navigates computerized system to enter new sales order from crews, kiosks (malls/shows), web or third party telemarketing suppliers. Ensures all incoming email and faxes (via electronic format) received are acted upon. Navigates computerized system to update database as needed. Reply to emails and faxes received by Customers and Contractors when necessary to achieve issue resolution. Ensure all transactional data are successfully entered in the system/database. If requested by the Customer or Contractors, a follow-up call is conducted in order to achieve issue resolution in accordance with standards. Evaluates need for call escalation and forwards unresolved complaints to Team Leader for resolution or more detailed information.
What we are looking for:
Education / Knowledge: High School education
Experience / Skill: Minimum 1 year of direct customer service experience in a similar role.
Excellent computer skills and experience in a Windows environment.
What we offer:
Concentrix provides our associates with:
Career Pathing and Advancement Opportunities
Monthly performance incentives
Health insurance (Eligibility requirements must be met)
Conveniently located on the transit line and right across the street from the Woodside Ferry Terminal
Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com. Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy