Upcoming Bus Operator Recruitment
UPCOMING BUS OPERATOR RECRUITMENT
Applications will be accepted online April 12 until April 26, 2017 @ midnight.
IF YOU THINK YOU MAY BE OR KNOW OF SOMEONE WHO MAY BE INTERESTED IN A CAREER AS A HALIFAX TRANSIT BUS OPERATOR, WE STRONGLY ENCOURAGE ATTENDANCE AT ONE OF THE
FOLLOWING INFORMATION SESSIONS:
Halifax Forum (Maritime Hall)
2901 Windsor St.
March 30, 2017 6:30 p.m.
Dartmouth North Community Centre
105 Highfield Park Dr.
April 4, 2017 NOON
1 Metropolitan Ave.
April 5, 2017 6:30 p.m.
Black Cultural Centre
10 Cherry Brook Rd
April 10, 2017 6:30 p.m.
YOU MAY APPLY ONLINE AT http://www.halifax.ca/employment/
Bus Operators are responsible for the safe operation of their vehicles and must follow schedule guidelines, sometimes under difficult circumstances. Customer service is a large part of the Bus Operator’s daily duties‐ they must be able to communicate effectively with all passengers and respond to their needs. Bus Operators must constantly monitor their passengers and other drivers, and exercise a great deal of tact and diplomacy. They meet a variety of passengers from various social, economic and cultural backgrounds which can make the job very interesting. Bus Operators deal with heavy traffic and congested streets, while monitoring fare collection and advising of the Fare Policy, issuing and receiving transfers, and checking passes. Bus Operators must be alert and manage their personal well‐being as they can drive long hours with minimum breaks, operate during peak periods with split shifts and must cope with adverse weather, construction and traffic conditions. Bus Operators may be required to participate in emergency management operations as part of HRM’s emergency response.
About Halifax Transit
Halifax Transit is a business unit with Halifax Regional Municipality. We service the urban core of the municipality,
namely the Halifax, Bedford and Dartmouth areas along with adjacent outlying communities with over 360 buses, over 70 routes, operating close to 24 hours a day, 365 days a year. Our mission is to provide a safe, reliable and sustainable public transit system. Our ridership reflects the diversity of our community, serving customers of all ages, backgrounds, and needs. Halifax Transit is the largest transit system in Atlantic Canada, carrying over 242.5 million passengers a year.
· Report to dispatch or start location at the beginning of shift and review operators’ notices
· Review and confirm shift schedule and route for the shift
· Check and visually inspect vehicle for pre‐trip
· Drive vehicle and practice defensive driving techniques
· Follow applicable traffic laws at all times
· Assess and monitor vehicle operating conditions, and report issues
· Pull vehicle into bus stops
· Greet and acknowledge passengers in a professional and courteous manner
· Monitor fare collection and advise of Fare Policy and receive, verify and issue transfers
· Monitor passenger loads
· Respond to passenger inquiries
· Inform passengers of vehicle rules and regulations as required
· Respond to questions from the public
· Follow safe boarding and exiting procedures
· Board and exit people with special needs. Many busses have wheelchair accessible features, which require
Bus Operators to assist passengers on and off the bus by operating ramps and securing wheelchairs.
· Ensure all door areas and aisles are clear of items
· Anticipate potential problems and refer customer complaints to HRM’s Corporate Call Centre
· Monitor the behaviour of passengers to ensure the safety of others and contacts the Communications
Centre for assistance as needed
· Anticipate passenger emergencies and respond to medical emergencies
· Respond to on‐board emergencies, evacuating passengers as needed
· Respond to incidents and accidents, seek assistance as required, and complete required reports
· Drive vehicle in congested areas
· Monitor stop areas and report damage and/or issues to the Communications Centre
· Follow schedule routes and schedule guidelines
· Monitor speed and time points, and report deviation from schedule to the Communications Centre
· Respond to schedule and routing adjustments
· Ensure passenger safety and comfort
· Conduct post‐operations procedures
· At conclusion of shift, collect and report lost items
· Report issues affecting safety and/or normal routing
· Check out with dispatch
· Legally entitled to work in Canada (i.e. Canadian citizen, landed immigrant or with valid work permit)
· Grade 11 or an equivalent combination of education and related experience
· Three (3) years of experience working in a service occupation dealing directly with customers
· Five (5) years of recent driving experience
· A valid driver’s license with a safe driving record (no more than 2 demerit points and no more than 1 at‐fault accident)
· Completion of a defensive driving course is an asset
· Driving experience in a public transit environment is an asset
Skills and Abilities
· Be capable of meeting the physical demands of the job such as sitting for prolonged periods of time, reaching, gripping, push/pull of steering wheel, twisting and turning of neck, sensory/perceptual demands along with good concentration
· Be able to demonstrate dependability and reliability
· Have strong problem‐solving skills
· Be able to react quickly and remain calm in difficult and stressful situations
· Be able to understand, speak, read, write English in order to learn training materials, communicate effectively with the travelling public, and write reports
Competencies are observable abilities, skills, knowledge, motivations or traits defined in terms of the behaviours needed for successful job performance. Competencies of a Bus Operator include the following: Analytical Thinking; Communications; Customer Service; Decision Making; Organization & Planning; Organizational Awareness; Teamwork and Cooperation; Values and Ethics; Valuing Diversity.
Starting Salary and working hours as per the Amalgamated Transit Union Collective Agreement for the following
positions: Conventional Operator $19.48 hr; Access‐A‐Bus Operator $17.48; plus a defined benefit pension plan with matching employer contributions & a flexible benefit package. Please see our website for the graduated ‘Wage Steps’ http://www.halifax.ca/transit/CareerOpportunities.php
Hours of Work
A Bus Operator's hours of work, vacation time, and days off are determined by seniority and can impact a new Bus
Operator's personal and family life. The following is a description of what a new Bus Operator might expect.
· Transit Services are available seven (7) days a week, 365 days a year.
· New Bus Operators will be required to work weekends, work both day and night shifts, at times changing from one to the other with little notice as well as Statutory holidays.
· Daily work assignments will often be split shifts (example: beginning work at 6 a.m. and working to 9 a.m. and then another shift on the same day starting at 2 p.m. and working to 6 p.m.)
· Holidays and days off may not be consecutive or consistent.
· As seniority increases, so does a Bus Operator's choice of hours and vacation time.
Notes on the Selection Process
The Selection process consists of a variety of tests. Detailed information on the stages of the Hiring Process is available at http://www.halifax.ca/transit/careeropportunities.php/ click on "2017 Bus Operator Hiring Guide". We also encourage you to take our Quiz ‘Is This Job For You?’
As a condition of employment candidates are required to successfully screen through: Child Abuse Registry Check; Vulnerable Sector including the Criminal Record check; have a driver’s abstract that meets set out criteria; obtain an air brake endorsement; pass written N.S. Class 2 exam; have Standard Emergency First Aid with AED certification; pass a class 2 medical exam and functional abilities testing; successfully complete a seven (7) week Basic Operator Training program (provided by Halifax Transit) and successfully complete a 150 working day probation period.
No documents are needed at the time of application.
· Details of test times, dates and location will be e‐mailed only to applicants who have applied by the deadline and meet the position requirements and screening criteria.
· At time of testing you will be required to submit a current driver’s abstract that is dated within thirty (30)
days of the testing date and be in possession of a valid driver’s license.
· ONLY applications received on‐line will be considered for this recruitment.
· Previously submitted applications will not be considered.
· Paper applications/resumes will not be accepted at any HRM locations, including Halifax Transit.
During the recruitment process, applicants have the right to request accommodation. Applicants invited to participate in an assessment process (such as an interview or testing) and who require accommodation, should discuss their needs with the Recruiter when invited to the assessment process.