Customer Service - Speciality Team
Customer Service - Specialty Team
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Function: Customer Service/Contact Centers Location: Halifax, Nova Scotia Date posted: 12/05/2016 Type: Full-time Permanent / Contract: Regular Job number: 998997
PURPOSE OF JOB
Process orders and resolve problems for sales and customers. Ensure the delivery of outstanding service to internal and external customers. Respond to our customers in a professional and courteous manner.
PRIMARY DUTIES AND RESPONSIBILITIES
•Accurately process orders for Sales and Customers via voice, fax and e-mail
•Interact and educate sales and the customer regarding customer requirements and procedures.
•Perform FC switches when appropriate
•Trained in Kana
•Use in-depth product knowledge to provide pricing and availability information
•Respond quickly to internal/external Customer requests and demonstrate excellent follow up
•Provide speedy and thorough resolution via phone or e-mail to Sales and Customers within a specified timeframe.
•Maintain accurate and updated information for customer accounts
•organizing, sorting, and delegating work as necessary
•Additional duties as assigned.
•Cross trained to perform Premier Customer Service Representative duties as needed
KNOWLEDGE / SKILL REQUIREMENTS
•Excellent interpersonal and communication skills
•Proficient typing skills; familiar with Windows environment
•Professional and courteous manner
•Ability to work in a fast paced environment
•Excellent problem solving skills
•Office supply product knowledge
•Adapts well to a changing environment with ability to multitask
•Good time management skills
PHYSICAL DEMANDS / WORKING CONDITIONS
•Previous experience in customer service and resolving customer’s issues.
•High School Diploma or equivalent
Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.
Apply at http://globalcareers.staples.ca/