Bilingual Inbound Customer Service Agent – Work from Home

Bilingual Inbound Customer Service Agent – Work from Home

We are looking for Bilingual Customer Service Agents to work from home. If you’re bilingual and have access to high speed internet, then Answer 365 has an opportunity for you. You could possibly live in Cheticamp, or Saulnierville, or Shediac or Caraquet or …

Answer 365 is an Answering Service/Call Centre business based in Halifax, Nova Scotia. With roots back to 1948, Answer 365 provides services to hundreds of businesses across Canada.

Answer 365 was the recipient of the Diamond Plus Award of Excellence in 2016 for twelve straight years of service excellence. In 2012, Answer 365 was the recipient of The Tom Ryan Award for Ethics, Integrity and Quality.

Our team never does the same thing one day to the next, but we make a difference. We help people every day and on every call. Do you want to work where your contribution is appreciated?

Hours of employment Flexible schedule – days, evenings, holidays and weekends

Your responsibilities will include:

  • Providing Customer Service to incoming callers

  • Effectively assessing and resolving caller’s situations

  • Empathically assisting callers with their circumstance’s

  • Collect the caller’s information to facilitate our client’s requirements to deliver a high quality of customer service.

  • To ensure the customers’ expectations are fulfilled in ways that comply with their policies and procedures … forget that, exceed their expectations please.

  • To work in various computer environments

As a successful applicant, you:

  • Bi-lingual – French and English – required

  • Are conscientious

  • Are empathetic

  • Have strong understanding of computer basics

  • Have the ability to use a computer effectively and efficiently

  • Possess superior communication and listening skills

  • Have superior customer service skills with the ability to manage expectations, that establish credibility and rapport with our customers

  • Maintain a positive attitude even in challenging situations

  • Have the ability to understand and apply best practices in problem resolution processes.

  • Possess a collaborative “what-ever it takes” attitude and strong work ethic

  • Possess the ability to handle confidential information in a professional manner

Answer 365 offers competitive wages and tiered training for advancement process. This allows employees to acquire skills quickly and benefit from incremental pay increases. With your bilingual skill set you will start at $14.00 per hour and we’ll increase it as you learn more! In addition to this we have an incentive program that can easily add $0.80 an hour. We offer benefits medical/dental, long term disability and life after the standard probationary period and opportunities for advancement for the right individuals who desire additional learning and responsibility.

Job Type: Full-time

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