Client Services - Associate
Job Title: Client Services – Associate
Department: High Net Worth
Reports To: Assistant Manager
Job Location: 120 Eileen Stubbs Avenue, Dartmouth, Nova Scotia
Job Type: Full time, Permanent
SUMMARY
This job requires a basic level of business knowledge and understanding of the Canadian life insurance industry. The position requires ongoing review and management of change request related to an individual’s life insurance policy.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1+ years of experience preferred in management of Universal Life Policies
Ability to understand Canadian insurance industry and different products offered by the client
Understanding of how a change request effect different values in an insurance policy and making appropriate change in the system based on the request
Ability to understand and follow complex standard operating procedure
Ability to work on multiple systems simultaneously
The ability and integrity to work with sensitive and confidential issues
Excellent time management to deal with constant demands, deadlines and interruptions
Ability to fully understand the details of the request and work with different teams to gather values to be fed into the system and provide right output to the client
Ability to maintain specified level of productivity and quality threshold
QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each essential duty effectively. The individual must possess;
Proficient in Microsoft Office tools – Word, Excel, PowerPoint and SharePoint
Excellent working knowledge of various systems with the ability and willingness to learn multiple systems (CAPSIL, Ingenium, LifeSuite, Fineos, etc.)
Strong learner with strong analytical and decision making skills
Demonstrated ability to effectively deal with customers/clients in a manner that is professional with a high degree of customer service
Ability to effectively manage change
Organizational skills
Strong interpersonal skills (self-awareness/positive attitude)
Demonstrated ability to work well in a team environment
Strong mathematical skills
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Post-Secondary College / University Degree or equivalent
1+ year/s of experience preferred in Canadian Life Insurance policy operations
Project and/or process improvement work experience would be an asset
LANGUAGE SKILLS
Ability to
Read and interpret documents such as policies and operating and procedural manuals
Write/amend routine correspondence to the insured providing policy details
Speak effectively and professionally to clients, external stakeholders and employees of the organization
Fluency in spoken and written English required; fluency in French a definite asset.
COMPETENCIES
Critical thinking, customer service skills, time management, decision-making, interpersonal skills and adaptability/flexibility.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and volumes.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
ICA, LOMA, and/or ACS preferred
Working toward an industry designation (CLU, FLMI).