Christmas Support Worker

Christmas Support Worker

Full-time Term Position (October 17 – December 24)

Who are we?

FEED NOVA SCOTIA is a charitable organization that helps feed hungry people by collecting and distributing food to 147 member agency food banks and meal programs. Our mission is to feed Nova Scotians in need and reduce that need. Working at FEED NOVA SCOTIA is an opportunity to give back to your community, and make a positive difference in people’s lives. If you are a positive, enthusiastic, team-oriented person who is prepared to work hard, work fast, and work safely, then we want to hear from you!

What is a Christmas Support Worker?

The Christmas Support Worker will play a key role to ensure over 7000 requests for Christmas support are processed effectively and all applicants know how to receive the support available to them. In the midst of a very busy ‘workshop’ you will respond to 100’s of phone calls each day, alleviate individuals’ concerns and frustrations at a stressful time of year, support an amazing team of volunteers, and help match Christmas requests with hundreds of caring community organizations and businesses. The “Workshop’ is overflowing with the spirit of Christmas and all activities are completed with an absolute commitment to respect and confidentiality.

Regular working hours will be from 8:00 – 4:30pm; however, there will be three shifts in November from 12:00 noon – 7:30pm

What does the Christmas Support Worker do?

  • Respond to incoming calls with empathy, respect, and accurate information

  • Ensure all administrative and communication processes are consistently applied

  • Support volunteers involved with incoming and outgoing calls to help provide an engaging and impactful experience

  • Support the Christmas Registry data entry activities

What are we looking for?

  • Diploma or Certificate in a Human Services related field

  • Previous experience providing front line support to vulnerable people

  • Proficiency in Word and Excel; data base experience considered an asset

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Strong verbal and written communication skills are a must

  • Flexible; able to adapt to varied work requirements

  • Demonstrated ability to work effectively in a team focused environment

  • Excellent interpersonal skills

If you are looking for an outstanding opportunity to make an impact in your community, and work with an organization that restores hope, please submit a cover letter and resume in a PDF document to: immediately. Please include “Posting – Christmas Support Worker” in the subject line. We thank you for your interest in employment with FEED NOVA SCOTIA, however, only those candidates selected for an interview will be contacted. Employment offer is conditional upon receipt of a satisfactory criminal record check.

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