OUTLET POSITION DESCRIPTION, Gap Factory Store Dartmouth Crossing TITLE: Sales Associate DATE: 6/1/2011 FLSA: Non‐Exempt DEPARTMENT: Outlet Field GRADE: 2 JOB CODE: 507
GENERAL SUMMARY: The sales associate is responsible for interacting with customers and employees to create a positive, friendly environment. The sales associate maximizes sales by ensuring a neat, clean and organized store. They are responsible for knowing and executing the Outlet Brand Standards and Operational Processes. At Gap Inc. Outlet, we promote putting the customer first, then team and task; the sales associate performs any duty within the store that supports these priorities.
ESSENTIAL DUTIES & RESPONSIBILITIES: Customer First: • Coordinates with leaders, stock and sales associates to ensure a positive, friendly and efficient customer experience • Acknowledges and provides assistance to customers; locates merchandise efficiently using various methods; answers questions quickly and accurately • Offers style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration • Knows and offers information to the customer on current merchandise assortment, store promotions and events • Offers brand credit card to every customer; encourages cardholders to use the card for purchases • Prevents theft and loss through positive customer engagement and application of Gap Inc. Outlet loss prevention techniques • Performs all cashwrap transactions accurately; asks for and/or records customer information; encourages participation in the customer opinion survey • Monitors customer lines at cashwrap and fitting room and alerts a leader when back up is needed; responds quickly to requests for back‐up at cashwrap • Expresses sincere appreciation to customer for wait time; thanks customer for shopping in the store • Communicates customer comments regarding the shopping experience to store leadership Then Team: • Communicates with customers and employees in a friendly and respectful way; contributes to a safe and positive work environment • Upholds all company policies as outlined in the Policy & Procedure guide, including Code of Business Conduct and the Employee Policy Guide • Follows direction provided by store leadership; interprets and acts quickly on business priorities • Positively represents the brand and store by adhering to the Employee Appearance Policy. And Task: • Meets or exceeds company productivity standards for all operational processes: Shipment Processing, Markdowns, Merchandise Signage, Replenishment and Recovery of sales floor • Coordinates with leaders and fellow associates for the preparation and placement of merchandise on selling floor • Identifies and communicates opportunities while replenishing size specific quantities throughout the store in response to sell thru. • Ensures neat, clean and organized areas throughout the sales floor and stockroom; performs all assigned cleaning duties • Ensures unsold and/or returned merchandise is returned to the sales floor within established company standards
ORGANIZATION RELATIONSHIPS: Reports to a member of the leadership team. Receives daily direction from store leadership and collaborates effectively across store teams.
REQUIRED QUALIFICATIONS: • Ability to communicate effectively with customers and store employees • Ability to demonstrate strong customer focused service on and off the sales floor • Ability to receive feedback and take action when appropriate • Ability to follow written and verbal instruction and meet deadlines on tasks/projects • Ability to utilize retail technology • Ability to lift and carry 30 lbs. • Ability to climb a ladder • Ability to maneuver around sales floor and stockroom • Previous experience in retail preferred • Meets Outlet’s part time or full time availability guidelines Providing our customers with an optimal shopping experience is our #1 priority. We work as a team. When not actively working at the cashwrap or assisting customers with their purchases and returns, team members are expected to perform a variety of crossfunctional tasks including merchandising, recovery, fitting room, cleaning and additional tasks as assigned by store leadership or as needed to ensure overall customer satisfaction. This job description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties are listed is not significant. Please Apply at www.gapinc.com/careers