Network Services Operation - Team Lead

Auto req ID6353BR

Posting titleNetwork Services Operation – Team Lead

Position profileThe Network Service Team Leader is responsible for the operations and maintenance of Telecom's network services portfolio, requiring strong business and technical skills . The candidate must clearly understand the business requirements of a 7/24 rail transport environment where safety and reliability are mission critical and propose solutions to that effect. CN's network offers great challenges:

  • Spans over North America (Canada and United States).

  • Is composed of all types of communications media (fibre/copper/wireless/cell/microwave/etc).

  • Is currently changing its core to MPLS.

  • Is preparing to modify its QoS settings to integrate VoIP, RoIP and video.

  • Is composed of more than Cisco Routers/Switches, 500 Alcatel routers, Juniper Firewall's Wan Optimization Controllers

CN is looking for a self-starter who can rapidly analyze situations, and decisively take justifiable actions. Some travel may be required. Key Responsibilities:

  • Lead a team of 6 employees

  • Perform employee performance reviews

  • Manage Core device deployments/support and escalations

  • Assist Manager with vendor contract management

  • Manage Incident / Problem / Vulnerability and performance management

  • Manage Lifecycle to all key Network services assets

  • Accountable to peer review all Telecom Change Controls

  • Detail analysis and operation review of CN core Network Infrastructure

  • Perform Network Operational Audits , verifications to existing standards

  • Internal / External project involvement ( provide guidance and direction to proper transition to core to operations )

  • Plan and coordinate the implementation, testing and cutover of Telecom technologies into existing telecom infrastructure. This may include the guidance of field technicians.

  • Assist and Manage Disaster Recovery exercises

  • Provide 3rd Level support to pager roster ( 24/7) .


  • 5-10 years of experience with IP networking and services (DNS, DHCP, VPN, Juniper firewalls, Cisco portfolio, network monitoring tools, Wifi, VoIP, MPLS, etc)

  • At least 2 years experience in a leadership role.

  • Bachelor's degree in Engineering or equivalent. Telecommunications specialization preferred.

  • Knowledge of Linux and Windows platforms

  • Experience with Proxy, Wan Optimization , ADC

  • Experience with Load Balancers , QOS ,Bluecoat Packetshaper

  • Experience with Unified Communications

  • Experience in building business cases and providing estimates is an asset.

  • Good understanding of transport media (fiber, copper, wireless).

  • Excellent oral, written and presentation skills.

  • Bilingual (English, French).





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