Family Information and Referral Services Shift Worker

Family Information and Referral Services Shift Worker

9 Month Term Position

The Family Information and Referral Services Team (FIRST) is responsible to provide information and referral services to the CAF community and their families and is the primary point of contact for the after-hours duty padre. This is a salaried shift work position, including varied daytime/evening/ overnight-onsite and offsite shifts.

Responsibilities include (but are not limited to):

  • Provide excellent customer service to all clients and assist them as required;

  • Put the appropriate service, referral or resource in place, including but not limited to emergency accommodations, emergency funds, emergency gift cards, emergency and respite childcare.

  • Provide customers with the appropriate referrals to services/resources available within the military and civilian community;

  • Provide information on all programs and provide orientation services to new community members using MFRC facilities.

  • Being familiar with and referring customers to appropriate MFRC services

  • Being familiar with and enforcing the H&R MFRC Privacy Code;

  • Issuing and tracking all H&R MFRC equipment loan outs;

  • Issuing and processing of all Military Family Identification Cards (MFID’s);

  • Assess requests, provide information and refer to appropriate organizational, Base or community resources and ensure effective and immediate follow-up is provided on all client requests using established case management procedures.

  • Ensure that all individuals and issues are handled in a confidential and professional manner.

  • Provide information on MFRC services, programs, workshops/activities, Base and community resources

  • Maintain program registration files, collect fees, including issuing tickets, updating register, and accepting payments (cash/credit/debit), issuing receipts and maintaining cash register system as detailed by Financial Services.

  • Ensuring the accuracy, timeliness and completeness of FIRST administration

  • Attend required meetings and training sessions, including but not limited to MFRC orientation training, suicide intervention training, Child Abuse Protocol and Family Violence etc.


  • Possess a degree ina social service field or equivalent experience and education

  • Must be fluent in English and French an asset

  • Previous Canadian Forces experience required

  • Must be able to work all shifts

  • Excellent knowledge of community resources available to families

  • Excellent interpersonal and assessment skills.

  • Excellent communications skills, both written and oral.

  • Very good computer skillsand experience with Microsoft applications

  • Knowledge of the unique challenges of the military family lifestyle essential

  • Must pass screening process of the Child Abuse Registry and a Criminal Records check

  • Driver’s license and access to reliable transportation

Applications are being accepted until 22 April, 2016 at 4pm

Start Date: 23 May, 2016

Salary: based upon annual salary of $40 000

Please forward cover letter and resume to:

By Mail: Chris Saldon

PO Box 298, Shearwater, NS B0J 3A0

Email: Christina.saldon

Fax: (902) 720-1943

Note: We appreciate and thank you for your interest in working for the Halifax & Region Military Family Resource Centre, however, only those candidates selected for an interview will be contacted.

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