Inside Sales Representative w/ Materials Handling
Water & Ice North America Inc.
January 25, 2016
JOB TITLE: Inside Sales Representative w/ Materials Handling
REPORTS TO: Branch Manager
The Inside Sales Representative is responsible for customer orders from start to finish including: receiving, processing, picking, shipping, pricing and invoicing. Customer orders – including returns/repairs - may be in-person, by telephone, fax, or email. He/She requires excellent customer service skills such as active listening, collaboration and oral communication. Attention to detail is required when completing documents, particularly for shipping hazardous materials.
MAIN DUTIES AND RESPONSIBILITIES:
The Inside Sales Representative is responsible for:
Inside Sales [50%]
Respond to requests for quotations in-person, or by telephone/fax/email
Receive customer orders in-person, or by telephone/fax/email
Check order pricing against price list, customer contract, or specific quote as appropriate
Process order request using accounting software (Sage / AccPac)
Record backorders once customer order has shipped
Invoice customer order and give to manager for approval
Materials Handling [40%]
Pick orders from warehouse stock and pack for shipping
Prepare shipping documentation, including Dangerous Goods as required, and arrange pick-up
Collate shipping documentation with order documentation
Receive incoming product and put into stock, or set aside for specific customer order
Work in coordination with manager to maintain warehouse in orderly fashion
Administrative Duties [10%]
Collate and file all paperwork relating to customer orders
Assist manager with inventory counts
Other duties as required.
(The x% denotes the amount of time that Inside Sales spends performing each duty during a typical shift)
REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES
The Inside Salesperson must know:
Functionality of MS Office Suite
Database management system functionality (Sage / AccPac)
The Inside Salesperson should be able to:
Utilize a variety of typical office equipment, including: telephone, fax, copier, scanner and personal computer
Utilize a variety of typical warehouse equipment, including: forklift, pallet truck, hand dolly
Demonstrate attention to detail to ensure accuracy of documentation
Manage time and prioritize tasks
Read and interpret documentation at a minimum Grade 10 reading level
Utilize MS Office Suite to type, edit, format and revise documentation
Speak with customers in required speed and tone to ensure mutual understanding
Maintain confidentiality of customer information
Previous sales and/or warehouse experience considered an asset
Completion of Grade 12 (or GED)
Valid driver’s license
The Inside Salesperson should demonstrate the following competencies
Essential Employability Skills
Oral Communication – to provide customer support and respond to questions and concerns.
Computer Use – to use digital technology to support their daily work activities.
Job Task Planning and Organizing – to manage and prioritize daily tasks when faced with competing demands.
Problem Solving – to troubleshoot customer issues and identify steps toward resolution.
Diversity / Adaptability
Ethics / Integrity
English essential, French an asset
The typical physical demands of the Inside Salesperson include:
May be required to manually lift packages weighing upwards of 25kg / 55lbs
Use hand-eye coordination to complete typing tasks and correspond on the telephone, as well as forklift operation
Over half of day spent in office environment, with other time spent in warehouse environment.