Entry Level Tech Support
Entry Level Tech Support (Splunk Data intelligence)
This is a very dynamic role working on behalf of customers of Splunk, a leader in big data mining. You'll provide basic tech support to resolve customer issues while interfacing with support engineers.
If you are looking to add valuable real world experience to your education and natural aptitudes, this is a great starting point. As we expand this new Blue Ocean project, there'll be room to grow your own career on the team.
If you love to problem solve and enjoy the challenge and thrill of working through the technical kinks, this could be the job for you. Navigating, troubleshooting, and researching “How-To’s” is all a part of the fun.
Are you right for our Splunk team? If so, your comfort zone is facing new, unique errors and coming to a resolution. You’re at ease around others but can also fly solo. You have exceptional communication skills - walking others through steps and sharing and explaining product features and functionality is your forte. If this sounds like you, apply today!
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is a fast growing and pervasive part of “Big Data” generated by every component of IT infrastructures, applications, mobile phone location data, website click streams, social data, RFID and much more.
Hours of operation: 7/24/365
Fulltime: Days, evenings and weekends: Must be available for shift work Sunday - Saturday from 7 am to 11pm Be available to work 37.5 hours per week Work shifts with varying start times during the hours of operation.
Fulltime Backshift: (starting rate for backshift is $14.00/hr.) Must be available to work overnight shifts, 11pm – 7am, rotating seven days of the week.
Your major responsibilities:
Provide customers with a superior customer service experience.
Research questions utilizing appropriate resources.
Fulfill customer requirements utilizing established processes and procedures.
Develop a deep understanding of the product.
Problem-solve to find the right solution for the customer and to create a positive interaction with the customer.
As a successful applicant, you:
Likely have some level of college, university or technical school/community college education with a technology focus or a combination of work and education experience
Or you have a few years of enterprise level experience in a technical support role. It’s considered an asset.
Possess technical aptitude – you can learn technical applications quickly and have superior customer service skills.
Have great multi-tasking skills and the ability to work in a fast-paced environment.
Have great empathy and patience.
Are detailed oriented and can follow procedures accurately.
Are a team player with strong oral and written communication skills
Required Skills:
Experience with Mac and Windows
The ability to shift gears and focus is essential when supporting this product
Highly developed, process oriented skills for troubleshooting, problem solving, and problem resolution
Strong sense of urgency
Able to evaluate, troubleshoot and follow up on customer issues
Passion for customer service and technology
Able to organize and prioritize responsibilities under pressure
Able to work with cross functional teams
Superior written and verbal communication skills
These positions will interest people who:
Are motivated to participate as part of a team
Interested in enhancing their technological knowledge and skills
Are up to date with the newest technologies
Able to attain excellent attendance
Are committed to quality and service
To apply for this, or any other position, please fill out an application form online at www.blueocean.ca/apply
Preview life at Blue Ocean through our Facebook page!
www.facebook.com/BlueOceanContactCenters
