Online Student Support Specialist

Online Student Support Specialist Education

Nova Scotia Community College (NSCC) - IT Campus Halifax, Nova Scotia Operational Support

Online Learning Term Full-Time Position: Commencing approximately November 2, 2015 and ending approximately November 4, 2016 Salary range: $40,838.86 to $47,960.53 annually Application deadline is midnight, September 24, 2015 Competition No. 2015-317

What you’ll be doing…

The major responsibilities of this position are to provide student support and coordinate the activities of students from registration to the completion of their course work as well as providing faculty and others in the Online Learning department with support and a variety of reports. Your responsibilities will include answering registration inquiries from potential distance education students, dealing with technical questions, and preparing routine correspondence and information packages. Working with the learning management system and the student information system to enroll students and provide reports is a daily task. You will also maintain files, answer inquiries from a variety of stakeholders.

What we’re looking for…

A collaborative, team player who takes personal accountability to deliver on what is expected in their role and who strives for excellence every day. Committed to life-long learning, occupational currency and a belief in NSCC’s mission, they bring a learning-centered perspective to everything they do. They think broadly, celebrate diversity of thought, and respect the uniqueness of individuals. They flourish in a dynamic, changing and sometimes ambiguous environment by keeping informed and connected within their role and the College. Is this you?

You have:

Minimum qualifications: • You possess a diploma in business or office administration, preferred undergraduate degree.

Minimum experience: • combined with a minimum of five years of recent occupational experience in an educational environment, • You have experience providing face-to-face and telephone and electronic customer services and tier one technical support. • You are proficient with data entry and the Microsoft Office Suite. • You are also experienced with online learning management systems and student information systems.

Minimum skills and ability: • You have superb interpersonal, multi-tasking, organizational and problem solving skills. • As a creative self-starter, you have been recognized for your strong work ethic and your commitment to excellence.

What you’ll experience at NSCC…

You’ll change lives. You’ll join committed individuals as we work to build Nova Scotia’s economy and improve quality of life through education and innovation. As an NSCC employee, you’ll be part of that change. You’ll find a place to grow. With a lot of opportunity for professional development and collaborative projects, you’ll continue to grow and learn throughout your career. You’ll find a place to thrive. Doing meaningful and challenging work in a publically accountable and respectful working and learning environment that is diverse, safe and inclusive. You’ll have the freedom to enable innovation, improvement and excellence. You’ll celebrate the uniqueness of individuals. Our college welcomes diversity in both its student body and its employees, and we take every opportunity to become more inclusive. We encourage applications from qualified candidates from all diverse communities including but not limited to aboriginal persons, racially visible persons, people with disabilities and women in non-traditional roles. Applicants from these communities wishing to self-identify may do so by completing an online questionnaire with your application.

NSCC offers a competitive compensation and comprehensive benefits package. As a learning-centred organization, we provide opportunities for every NSCC employee to be a life-long learner.

Candidates selected for interviews will be expected to provide at least three recent, relevant references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements. To apply for College jobs, simply click on the Apply Now Online button. To serve you better, NSCC has a user-friendly on-line application process in partnership with Career Beacon. First time users will complete a basic registration and receive a username and password via email (NOTE: email may appear in "Junk Mail" folder depending upon your mail management configuration). You will then have the option of uploading your existing resume(s) and cover letter(s) in seconds or creating them on-the-spot in the "editor". For more information about working at the College, please visit us at

#supportspecialist #nscc

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