Room Attendant


Job Description

DEPARTMENT: Housekeeping REPORTS TO: Executive Housekeeper

POSITION: Room Attendant

JOB SUMMARY: This job exists to provide cleaning services to guest accommodations.

EDUCATION & EXPERIENCE:

  • At least one year of hotel or a related experience preferred.

TOOLS & EQUIPMENT:

  • Vacuum, Chemicals for Cleaning

PHYSICAL REQUIREMENTS:

  • Long hours sometimes required

  • Shift work may be necessary

  • Light work- Exerting up to 20 pounds of force, constantly lifting, carrying, pushing, pulling or otherwise moving objects and linen.

MENTAL REQUIREMENTS:

  • Must be able to convey information and ideas clearly.

  • Must be able to evaluate and select among alternative courses of action quickly and accurately.

  • Must maintain composure and objectivity under pressure.

  • Must be effective in handling problems in the workplace, including anticiptating, preventing, identifying and solving problems as necessary.

  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests.

DUTIES AND FUNCTIONS

  • Ensure guest rooms are cleaned to the highest standards

  • Return Lost and Found articles to Housekeeping

  • Report any maintenance issues

  • Restock carts/bins/closets ensure they are kept in an orderly manner

  • Ensure equipment is in working order

  • Other duties as assigned

  • Follow all Policies and Procedures in accordance with the Employee Handbook.

ALL NEW CASTLE EMPLOYEES ARE SPECIAL SAFETY AND SECURITY AGENTS AND WHENEVER POSSIBLE, ARE TO REPORT OR CORRECT ANY SAFETY OR SECURITY DEFICIENCIES. THEY ARE TO BE CONSTANTLY ON THE ALERT FOR ANY UNSAFE OR UNSECURE AREAS, WHICH MAY THREATEN THE WELL BEING OF GUESTS OR COWORKERS OR THE MAINTENANCE AND SECURITY OF THE HOTEL PROPERTY AND REACT ACCORDINGLY.


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