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Bilingual Inbound Telecommunications Agent


BILINGUAL INBOUND TELECOMMUNICATIONS AGENT

We offer an INDUSTRY LEADING INCENTIVE PROGRAM!

In the past three months Minacs Dartmouth employees have received over $160,000 in incentives!!!

We are looking for motivated, high-energy individuals to join our growing team. If sales and customer service are important to you, and you thrive in a dynamic, fast-paced environment, you have found the job you have been looking for. At Minacs we care about our employees, and want you to succeed in every way possible.

Come join our team today, and see for yourself how well Performance Pays!

Our doors are open to accept resumes:

Monday – Friday from 8:30 AM – 4:30 PM

375 Pleasant Street Suite 103 Dartmouth, NS

Hours: Monday – Friday 7:30 AM - 9:15 PM; Saturday & Sunday 8:00 AM – 6:15 PM

*Must be available to regularly work any shift within the above hours of operation; shift lengths may vary based on operational requirements

Rate: $13.00 Bilingual French and English

What’s in it for you?

  • Bonuses

  • Incentives

  • Discounts

  • Great benefit package (medical, vision, dental)

  • Great team environment

  • Excellent training

  • Casual dress code

  • On all major bus routes and a hop, skip & a jump from the ferry

  • No late night shifts

Description of Role

The Telecommunications Customer Sales Representative is the first point of contact for selling products and services to our customers and responding to billing and general inquiries. The CSR will proudly represent the client brand; will have a strong sales focus; will maintain a high level of customer satisfaction by delivering an excellent customer experience; and will take ownership and resolve customer requests through first call resolution.

The CSR will assist customers by providing high quality customer service using knowledge of products, systems and procedures, to consistently exceed the customer’s expectations. The CSR handles a wide variety of calls, identifies service problems, and initiates appropriate action to resolve any concerns.

Skills
  • Proven consultative sales skills developed with the use of strong relationship building skills.

  • Excellent computer skills with the ability to simultaneously use multiple enterprise applications.

  • Ability to solve problems and customer issues in an efficient manner, using the proper tools and processes.

  • Influence and negotiation skills fueled by strong confidence and professionalism.

Responsibilities

  • Personalize each call by performing needs analysis and customer assessment. Calls are tailored to each specific customer, and call types will vary based on customer’s current relationship with the client.

  • Continually maintain program/product knowledge, and educate customers about the client’s product features and benefits.

  • Meet or exceed specific performance standards.

  • Utilize quality call handling processes, complete the sales order process with online tools

Behaviors
  • Strongly motivated by meeting individual and team goals.

  • Enthusiastic about personal development and being coached to succeed.

  • Positive attitude toward a customer and sales driven environment.

  • Thrives on a fast-paced environment

Background and Experience

  • Education: Minimum High School Diploma

  • Minimum 12 months experience in one of the following:

Call Centre Telesales

Call Centre Customer Service experience

Call Centre Technical Service experience

Customer Service - not call centre

Sales - not call center

  • Proven record of strong attendance and workplace success.

Come join the Minacs family where you will be part of a fun, professional work place - where 95% of the management team started out in a position just like this!

Contact: dartmouth.recruiting@minacs.com

Apply via mobile: http://www.jobs.net/jobs/minacs

**Search job 770434

Minacs is an Equal Opportunity Employer

We thank all applicants, however only those under consideration will be notified.

#minacs

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