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Customer Service Representative


Customer Service Representative - 026

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Function: Customer Service/Contact Centers Location: Halifax, Nova Scotia Date posted: 09/11/2015 Type: Full-time Permanent / Contract: Regular Job number: 947724

Staples is the world's largest office products company and leading office supply distributor in the US with Customer Service sites around the country. We make available to our customers a multitude of options for their business, including traditional office products, computer and technology solutions, facility and break room supplies, office furniture, and custom print and promotional items, to just name a few. We provide exceptional customer service with our courteous people, detailed training, advanced technology and support from our national purchasing and distribution centers. The Contact Center is committed to their customers, associates, results, and keeping it Easy.

Position Summary

-Accurately process and resolve incoming customer service calls to determine customer needs, identify problems, direct customers to appropriate resources, or resolve customer problems directly and make any necessary callbacks. Multi-task with the highest quality customer service.

-Enter order information including additions, deletions, changes and cancellation in AS400.

-Receive and respond to customer inquires via telephone regarding Staples’ products and business services

-Place customers order and work to cross sell and/or upsell

-Place callbacks to follow up on initial customer inquiry and to keep customer up to date on any system changes

-Use AS400 to retrieve customer information, stock availability and status information, and delivery status

-Resolve customer problems and/or order issues

-Prepare manual order forms

-Process customer service adjustment sheets

Primary Responsibilities:

-Accurately process and resolve incoming customer service calls to determine customer needs, identify problems, direct customers to appropriate resources, or resolve customer problems directly and make any necessary callbacks.

-Multi-task with the highest quality customer service.

-Enter order information including additions, deletions, changes and cancellation in AS400.

-Receive and respond to customer inquires via telephone regarding Staples’ products and business services

-Place customers order and work to cross sell and/or upsell

-Place callbacks to follow up on initial customer inquiry and to keep customer up to date on any system changes

-Use AS400 to retrieve customer information, stock availability and status information, and delivery status

-Resolve customer problems and/or order issues

-Prepare manual order forms

-Process customer service adjustment sheets

Basic

  • High School Diploma or GED

  • 6 months minimum experience

  • Ability to read, write and speak English

  • Keyboarding/typing experience – minimum 20 WPM

  • Basic understanding of arithmetic

  • Ability to multi-task

  • Strong verbal communication skills

  • Strong listening skills

Additional Information:

Location: 70 First Lake Drive, Lower Sackville

Training starts on Monday, October 19, 2015 from 8:30am-5:00pm Monday-Friday for 3 Weeks (Tentatively)

Anticipated Shifts after Training:

Monday-Friday 12:30pm-9:00pm (No Weekends)

Salary:

$11.35 - $12.10 based on experience

  • We offer a comprehensive benefits package including medical, dental, life insurance, 401(k), Employee Stock Purchase Plan, vacation days, personal time, associate discounts, Scholarship program and more!

  • Associate-focused environment that promotes personal and professional growth and development with opportunities for promotions from within!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

http://globalcareers.staples.ca/jobs/customer-service-contact-centers/customer-service-representative-026-halifax-14496281/

#staples #customerservice

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