Inbound Telecommunication Sales and Service Agent
INBOUND TELECOMMUNICATIONS SALES AND SERVICE AGENT
Bilingual (English and French)
Do you have a knack for sales, enjoy a high energy environment, and love the rush of making the sale while helping out a customer?
Do you feel motivated by the idea of earning incentives over and above the hourly rate that could greatly increase your earning potential?
Do you want to be able to control your own success, while achieving work-life balance?
Yes to any of the above???
INDUSTRY LEADING INCENTIVE PROGRAM
Come join our team today, and see for yourself how well Performance Pays!
Our doors are open to accept resumes
Monday – Friday 8:30 AM – 4:30 PM
375 Pleasant Street Suite 103, Dartmouth NS
Hours: Monday – Friday 7:30 AM - 9:15 PM & Saturday 8:00 AM – 5:15 PM
*Must be available to regularly work any shift within the above hours of operation; shift lengths may vary based on operational requirements.
Rate: $11.00 English only
$13.00 Bilingual French & English
What’s in it for you?
Great benefit package (medical, vision, dental)
Great team environment
Casual dress code
Located on all major bus routes and a hop, skip & a jump from the ferry
No late night shifts
Description of Role
The Telecommunications Customer Sales Representative is the first point of contact for selling products and services to our customers and responding to billing and general inquiries. The CSR will proudly represent the client brand; will have a strong sales focus; will maintain a high level of customer satisfaction by delivering an excellent customer experience; and will take ownership and resolve customer requests through first call resolution.
The CSR will assist customers by providing high quality customer service using knowledge of products, systems and procedures, to consistently exceed the customer’s expectations. The CSR handles a wide variety of calls, identifies service problems, and initiates appropriate action to resolve any concerns.
Proven consultative sales skills developed with the use of strong relationship building skills.
Excellent computer skills with the ability to simultaneously use multiple enterprise applications.
Ability to solve problems and customer issues in an efficient manner, using the proper tools and processes.
Influence and negotiation skills fueled by strong confidence and professionalism.
Personalize each call by performing needs analysis and customer assessment. Calls are tailored to each specific customer, and call types will vary based on customer’s current relationship with the client.
Continually maintain program/product knowledge, and educate customers about the client’s product features and benefits.
Meet or exceed specific performance standards.
Utilize quality call handling processes, complete the sales order process with online tools
Strongly motivated by meeting individual and team goals.
Enthusiastic about personal development and being coached to succeed.
Positive attitude toward a customer and sales driven environment.
Thrives on a fast-paced environment
Background and Experience
Education: Minimum High School Diploma
Proven record of strong attendance and workplace success
Minimum 12 months experience in one of the following:
Call Centre Telesales
Call Centre Customer Service experience
Call Centre Technical Service experience
Customer Service - not call centre
Sales - not call center
Come join the Minacs family where you will be part of a fun, professional work place - where 95% of the management team started out in a position just like this!
Minacs is an Equal Opportunity Employer
We thank all applicants, however only those under consideration will be notified.