THE PINES RESORT
Department: Food & Beverage Reports To: Food & Beverage
Position: F & B Porter
Job summary: The main function of this position is tosupport F&B Servers, to set up banquets and meeting rooms and deliver Room Service according to established company standards.
Accountabilities: The F& B Porter is responsible for the prompt, courteous and efficient service of food and beverage to guests rooms and function set ups.
Education & Experience:
-High School diploma and/or experience in a hotel or a related field preferred.
Tools & Equipment:
-Coffee urns, wine opener, Club car
-Long hours sometimes required.
-Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of
force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
-Able to lift trays of meals and dirty dishes.
-Must be able to convey information and ideas clearly.
-Must be able to evaluate and select among alternative courses of action quickly and
-Must maintain composure and objectivity under pressure.
-Must be effective at listening to, understanding, and clarifying the concerns and issues
raised by co-workers and guests.
Other Abilities, Skills, Knowledge:
-Knowledge of Banquet protocol and various services helpful.
THE PINES RESORT
DUTIES & FUNCTIONS
-Approach all encounters with guests and employees in a friendly, service oriented
manner in accordance with hotel standards.
-Maintain regular attendance in compliance with The Pines Resort standards, as required
by scheduling which will vary according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which include wearing
the proper business attire and nametag when working.
-Comply at all times with The Pines Resort standards and regulations to encourage safe
and efficient hotel operations.
-Prepare room according to Banquet Event Order (coffee break, lunch, buffet, etc.).
-Serve guest following rules of etiquette and property standards.
-Brew and serve coffee and tea.
-Clear tables of dirty dishes.
-Deliver dirty dishes to kitchen.
-Knowledge of hotel and Town facilities.
-To attend all training sessions and meetings.
-Liaison with supervisor regarding all special requests and/or complaints.
-Be a TEAM PLAYER.
-Maintain work ethics and be accountable.
-Deliver dirty linen to laundry.
-Clean banquet room following completion of function.
-Store props and equipment to assigned areas.
-Other duties as required.
ALL THE PINES RESORT EMPLOYEES ARE SPECIAL SAFETY AND SECURTIY AGENTS AND, WHENEVER POSSIBLE, ARE TO REPORT OR CORRECT ANY SAFETY OR SECUTITY DEFICIENCIES. THEY ARE TO BE CONSTANTLY ON THE ALERT FOR ANY UNSAFE OR UNSECURED AREAS, WHICH MAY THREATEN THE WELL BEING OF GUESTS OR CO-WORKERS OR THE MANINTENANCE AND SECURITY OF THE HOTEL PROPERTY AND REACT ACCORDINGLY.
THIS HOTEL FUNCTIONS 7 DAYS A WEEK, 24 HOURS A DAY. ALL EMPLOYEES MUST REALIZE THAT WE SCHEDULE AS BUSINESS DICTATES.